Position: Senior Operations Engineer (Microsoft Infrastructure & Azure Services)
📍 Location: India (Remote) - Support Melbourne (AUS) based customers
🏢 Industry: IT Managed Services (MSP)
🕒 Type: Full-Time (5 working days per week in a 24×7 roster)
Dear Candidate,
Please apply if you have all the below certificates
ITIL v4 and Microsoft Azure certification are marked as mandatory in the PD. For the Microsoft Azure requirement, we have listed any one of the 3 possible certificates:
1. Windows Server Hybrid Administration Associate
2. Azure Administrator Associate
3. Azure Solutions Architect Expert
We are hiring a Senior Operations Engineer to support our global customers in a fast-paced MSP environment. This role requires strong Microsoft Infrastructure experience, Azure expertise, and the ability to own L3 escalations and critical incidents.
Responsibilities
Provide L3-level support for Microsoft Infrastructure (AD, DNS,
DHCP, Windows Server).
Manage Azure IaaS (VMs, storage, networking, identity).
Troubleshoot and resolve incidents, perform RCA and problem
management.
Manage hybrid identity (Azure AD Connect / Microsoft Entra ID
Connect).
Automate tasks using PowerShell.
Collaborate with the Service Desk, Onsite Engineers, and Account
Teams.
Participate in on-call/after-hours support roster.
Maintain documentation, SOPs, knowledge base articles, and CMDB
updates.
Required Skills
5–10 years in IT infrastructure roles.
Hands-on L3 experience in Microsoft ecosystems.
Strong Azure IaaS experience.
Hands-on experience with Microsoft PowerShell to enable automation and management Microsoft Infrastructure.
PowerShell scripting and automation capability.
Experience with RMM/monitoring tools (N-central, Intune, Azure
Monitor).
Strong customer communication & stakeholder management.
Experience working in MSP environments preferred.
