University of the People (UoPeople) is the first non-profit, American-accredited, tuition-free online university dedicated to opening access to higher education globally.
We are looking for a skilled Conversational AI Specialist to help us optimize and advance our chatbot experience. The ideal candidate would have an entrepreneurial mentality, is genuinely curious, and has a passion for providing people with a memorable experience.
Preferred Skillset
Proven experience with building and shipping Conversational AI products
Hands-on experience with Chatbot/Virtual Assistant/Business Intelligence technology stack
Experience in designing Chatbot conversation flow diagrams
Preferred experience in Chatbot NLP training
Experience in creating bot design documents, including bot personas, dialogs, and error handling patterns
Key Responsibilities
Improving Chatbot Experience and Performance:
Understand the way current users interact with the chatbot and how to optimize the existing content
Edit and proofread existing content to simplify its language
Analyze and improve the chatbots NLP
Analyze the performance of the bots and find actionable insights based on the data gathered
Map users unanswered questions with existing appropriate answers in the knowledge-base
Update the knowledge-base with the new/revised questions based on the content performance check
Integrate the chatbot with the CRM system and other channels as required
Manage projects
Coordinate with internal resources in order to make sure all content is current
Assisting in projects of adding new abilities (AI/ Self-service functions) and improve the chatbot UX/ AI- from characterization to implementation
Coordinate with internal resources and third parties/vendors for the flawless execution of projects
Meet with stakeholders to clarify specific requirements of each project
Good to have
Experience in B2C digital engagement
Understanding of digital engagement KPIs and conversion rate optimization
Technical understanding in either Java or Python, Node.js, JSON, Redis / MongoDB, Web Sockets and UI-side development experience in any one of the technologies Java Script /Angular.JS / React.JS/Vue.JS
Work Type: Remote Work
Dear Candidate,
If you are interested to apply for this job, kindly send your latest updated resume, Current CTC / Expected CTC / Notice Period, and your LinkedIn Account Profile to haridassharrissces@gmail.com or haridass@harrissces.com
